Multiple merchants report that the Wisepad 3 card reader produces an extremely quiet or inaudible beep when processing transactions, creating confusion for staff and customers who rely on audio confirmation that a tap payment was registered.
Key Issues:
Manufacturer Response:
Additional Request:
The original poster also questioned why Canadian customers see “checking” instead of “chequing” on the device interface, given Shopify’s Canadian origins.
Current Status:
Shopify staff acknowledged the feedback and stated the beep should be audible in quiet environments, recommending users contact support for troubleshooting. However, merchants express frustration that the issue remains unresolved 8+ months later despite being critical for payment confirmation.
Is anyone else having problems with hearing any beep signaling an order has gone through? All of our staff and customers keep listening for it but it seems to be pretty quiet if not silent. Would be nice to be able to adjust the volume for that.
Also, being that the Wisepad is not useable in the US and that Shopify is a Canadian company, I was wondering why our customers see the word “checking” instead of “chequing” which we use in Canada. Can we change this for Canadians?
Thanks for listening 
Same for us. We’re now using the WisePad 3 and it’s a bit of a drag because there’s no audio feedback when the device registers a tap. I can’t find anything on the device or in the POS app to adjust the volume.
I contacted the manufacturer and got the following response
Thank you for contacting us.
Unfortunately, there is no way to increase the volume on the Wisepad3.
We appreciate your feedback and will note it for the future.
Seriously?!? That is so weird. Whenever a customer taps (covering the screen so there’s no visual feedback), they wait for some indication that the tap was actually recorded. It’s confusing and a bad user experience.
The Square POS is sooooo much better. I’m puzzled as to why shopify has such a bad POS experience.
It gets better. I got a response from a second person this morning - this is direct from the manufacturer. I thought they would be best to tell me how to use their product. here is the response:
Pls contact Shopify support hotline as your device was bought from them. Thanks.
Best Regards
Same here! I just spoke with Shopify support and they gave me the canned response of knowing how important this issue is and they are forwarding my concerns to their developers.
Not holding out much hope that this well be fixed. Wish Shopify had done more research and testing before forcing us to upgrade
We now have the same problem in the UK, the wisepad 3 no longer beeps when the transaction has been passed from the POS to the card reader. For us this has only started to happen within the last 8 weeks. It goes without saying it is crucial to have an audio confirmation as well as visual so you can be confident the transaction has been successful.
Strangely the wisepad 3 does beep when you cancel a transaction, just not when a transaction is successful
I am really not sure why Shopify make some of these changes, more importantly when we report something of this nature to do with payments which is crucial, no action seems to be taken by Shopify.
I would say anything to do with payments should receive priority 1 support
Hi, there! Thank you for sharing all of that context.
We absolutely take payment issues seriously and if you are having any issues completing or receiving payments we are happy to look into this with you further. For the audio issue you’re having with the Wisepad 3, I’ve looked into this and you should still be hearing a beep when transactions are completed, although the beep can be very quiet. I recommend trying this in a quiet environment to see if the beep can be heard. If it’s still not working as expected, please reach out to our support team here or through the POS app so we can take a look at it with you in more detail. In the meantime, I’ve passed on your feedback about the volume of this beep as I can understand why you would want more control over the Wisepad 3 audio.
Thanks for your swift reply
We already operate in a quiet environment, there is no beep when a transaction is passed from the POS to the card reader, as stated previously when you cancel and transaction there is a clear loud beep, just does not beep when the transaction is initially passed to the card reader (this is very important that we have an audio as well as visual confirmation that the transaction has been successfully passed to the card reader).
This has been working perfectly for the last 12 months, unfortunately for the last 8 weeks or so we now see this issue
I have already contacted support so hopefully the development team can look into further
Hi there, @hardw . Thanks for following up on the thread, and getting back to Erin! It’s awesome to hear that you’ve reached out to the Support Team for some assistance. In the future, anytime you experience any issues with your Wisepad, it would definitely be a good idea to go to the ‘Support’ tab in your POS Application and use the communication methods there to get a hold of our Retail Team as fast as possible. I just wanted to make sure you knew about this quicker route to support that POS users have the benefit of!
Of course you take payments seriously but you don’t take people’s concerns at how bad the Wisepad 3 is. 8 months on from the OPs post, Wisepad 3 is not fix.