Is it because there is no mechanism to contact Shopify about the product. They just send you to the ‘community’ so that they don’t have to deal with it.
So was told by Shopify that the developers are on this community and read these threads and use them to plan updates. This clearly is not true as so many completely pointless updates come through all the time and rarely any that actually benefit us their customers.
I find that hard to believe. If Shopify’s developers are actively reading these threads and using them to shape the roadmap, it’s difficult to understand why so many long-standing, highly requested features remain unaddressed while updates that add little practical value for merchants continue to roll out.
The community has been raising the same issues for years, yet meaningful improvements often seem to take a back seat to cosmetic changes or features few people asked for. Listening to feedback isn’t just about reading forum posts it’s about acting on the priorities that merchants consistently raise.