Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates? We have a ton and we basically began online sales in early March. This is really needed to keep up with past orders and preferences. We also offer rewards for our repeat customers and this system ha…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

I have talked to a independent developer who is going to try and create a custom app to address this…it remains to be seen if that will come to fruition or not though. I feel pretty confident Shopify will do nothing about it. Pretty disappointing really.

Oh wow. That is horrible. I don’t understand why it isn’t a basic feature.

Agree. It is really something that should be a basic function. Even if we had to do it manually, I wouldn’t mind.

I would love to hear the result of that conversation. I would happily buy that extension. It’s ridiculous that we don’t have that feature directly from Shopify. I have requested it a few times from techs and supervisors. Just one of the reasons I wish I would have gone with a different platform yea…

This is a feature Shopify desperately needs. The biggest reason for us: Forgot they had an account because of time between purchases, used a different email on subsequent orders. Second biggest reason: We imported a ton of customers from when we weren’t on Shopify. That data was old and by the …

Yes, this should be a high priority! Just to clarify, it’s not an “account” that causes a duplicate customer record and there are many ways in which it can happen that have already been outlined by other users. In addition to customer loyalty, this is critical for marketing segmentation. As an exa…

Did you see where someone mentioned that they had a merge option?

This feature is definitely needed! I think some customer duplicates are made when a customer uses a different credit card, though not sure about this exactly. I’m sure it’s also happening when a customer is orders online and then comes in-store to buy stuff. One of the things that happens and is f…

Can we merge duplicate customer accounts on our sales platform?

Shopify Discussion

LaFlamencadeBgn September 27, 2021, 9:27am 127

I need this function too.

Topic		Replies	Views
Can merging duplicate customers in Shopify really be that complicated? Shopify Discussion	35	709	November 2, 2022
Why can't we merge customer accounts on Shopify? Shopify Discussion	32	504	November 2, 2022
How can I combine multiple customer accounts? Technical Q&A	29	2371	November 2, 2022
Merging Customer Accounts - wanted for over SEVEN YEARS Shopify Discussion	20	243	November 2, 2022
How can I merge duplicate customer accounts in Shopify Plus? Store Design	9	162	June 27, 2022

Can we merge duplicate customer accounts on our sales platform?

Related topics