Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates? We have a ton and we basically began online sales in early March. This is really needed to keep up with past orders and preferences. We also offer rewards for our repeat customers and this system ha…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

This is a feature Shopify desperately needs. The biggest reason for us: Forgot they had an account because of time between purchases, used a different email on subsequent orders. Second biggest reason: We imported a ton of customers from when we weren’t on Shopify. That data was old and by the …

Yes, this should be a high priority! Just to clarify, it’s not an “account” that causes a duplicate customer record and there are many ways in which it can happen that have already been outlined by other users. In addition to customer loyalty, this is critical for marketing segmentation. As an exa…

Did you see where someone mentioned that they had a merge option?

This feature is definitely needed! I think some customer duplicates are made when a customer uses a different credit card, though not sure about this exactly. I’m sure it’s also happening when a customer is orders online and then comes in-store to buy stuff. One of the things that happens and is f…

Agreed, I had to tell a customer today that I didnt have the ability to merge her account. It was rather embarrassing.

What was the solution? I did not see that!

So far Shopify has not come up with a solution. When I first asked this question 11 years ago, their stock was worth $25 per share, its currently at $1392 per share, so it’s not like they can’t afford to hire the right person to implement this basic request.

I did not see the solution? Can you please repost or send me a link? Thanks!

Can we merge duplicate customer accounts on our sales platform?

Shopify Discussion

Flightmasterone October 10, 2021, 9:14pm 132

Yes, this is very much needed!

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Can we merge duplicate customer accounts on our sales platform?

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