Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates? We have a ton and we basically began online sales in early March. This is really needed to keep up with past orders and preferences. We also offer rewards for our repeat customers and this system ha…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

An acceptable solution if merging customer accounts isn’t possible would be to allow us to move orders between customers so that we can delete the old customer account. That would work for me as I would simply associate all the orders in account 1 with account 2, and then I could delete account 1. A…

I was just checking a client’s service who has us as a customer. It seems that my initial personal orders linked/saved my Paypal email address (which, by the way, is extremely NOT ok) and then one order I made was a quick “oops I forgot these items” and that order did not save an email address at al…

We’ve also been dealing with this issue for our app Engagely. That’s why we started on building a prototype to try and fix this issue. The biggest issue with our solution is how to transfer loyalty points or other app related data. We’ll update this thread once we have an mvp that merchants can try…

This is an important feature for us. Duplicate accounts are often created when a customer uses more than one email address or changes email addresses, or if they forget a password, they just create a new account.

I feel like it would be less of a problem if Shopify references the phone number as opposed to email.

I would love to see this feature as well! We recently integrated Shopify with HubSpot. It pulled in all of our Shopify customers and for the first time, I could actually see accounts that HubSpot flagged as possible duplicates. Out of 40k total customer accounts in Shopify, there are 1,500 probable…

Hi, We have this issue as well. The way it happens with us is we do an in person/ pos sale and the customer chooses to enter their phone number for the receipt. Later the customer signs up for text marketing and a second profile is created. I try to edit the original profile by entering their phone…

I would also like to have the ability to merge customer accounts- for us the problem is, if a customer puts in the wrong email address when ordering online, they don’t receive their email notifications, but if they are a repeat customer- I can’t put their correct email address in so that they can re…

I wonder if someone could develop an app that allows you to associate customer accounts together artificially. So that when an order confirmation goes out, for example, the app could see whether there’s an associated “parent” account and send a notification there too. Or when you’re viewing orde…

Can we merge duplicate customer accounts on our sales platform?

Shopify Discussion

OptiShotGolf October 20, 2021, 2:50pm 145

Please make this an option.

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Can we merge duplicate customer accounts on our sales platform?

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