Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates? We have a ton and we basically began online sales in early March. This is really needed to keep up with past orders and preferences. We also offer rewards for our repeat customers and this system ha…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

Honestly, how is this not a feature? I have worked with several email, shipping, and POS systems in the past and I cannot think of one that didn’t have this functionality. It is desperately needed for creating an accurate customer profile. Please consider implementing this ASAP.

Hi Rae (Shopify), I had brought this issue up a few years ago with the Dev team on what’s causing the issue but it doesn’t seem to be a priority with Shopify. One of my Board Members is a co-founder of Shopify (no longer involved). This issue is caused by a process flaw/bug in Shopify. What I mean …

Adding another voice to the “how is this not available yet” crowd. Really curious how shopify prioritizes features when a request with 16 pages of comments apparently isn’t something worth implementing. Sure would love to see a uservoice-like let me vote for features I need and let shopify identify …

We all need to hit up their support lines and request this over and over, via phone, email and chat.

Such a clear topic worthy of a “we hear you and a solution is near response”

@SpencerCran Good point on the household issue. This should be talked about more in retail. If the husband shops and creates an account and then the wife later shops and creates another account, we think we just acquired a new customer when really this is the same household with joint buying decisio…

At this point, it’s all been said, but to pile on, it’s a massive thorn in our side daily. Many customers’ experiences suffer daily because of this. We lose competitiveness with other businesses using software that can do this. Our customer metrics aren’t trustable to make decisions off of due to th…

@Rich_Hamilton Let me know if you’re able to have a developer build a custom app. Definitely doesn’t seem like Shopify is doing anything soon with this…

We need this feature. Shopify is BIG. This isn’t a little player with a foothold in the market. The only changes in the changelog in POS since March of 2021 are them rolling it out to other countries. Imagine the surprise for those countries when they hit these forums and see the challenges and tha…

Can we merge duplicate customer accounts on our sales platform?

Shopify Discussion

george_d November 3, 2021, 10:05am 155

We should, but I am not sure how much good it will do.

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Can we merge duplicate customer accounts on our sales platform?

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