Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates? We have a ton and we basically began online sales in early March. This is really needed to keep up with past orders and preferences. We also offer rewards for our repeat customers and this system ha…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

Thanks for your efforts Paul - of course you need to be able to access the account data in order to make the app work. It’s a shame Shopify can’t be bothered to fix this glaring issue in their system which is basic customer service and management functionality, but your efforts to provide a solutio…

@Paul_vd_Dool Great explanation. I was going to come to your defense, but you said everything I would have. I appreciate your efforts to build an app for this. I don’t think there’s specific deals struck with app developers where they’re paid to “solve” the problem. I do think, however, on Shopify’…

Unfortunately, apps like Doppleganger are not an actual fix. At best, it’s a way to play with the problem enough to feel like you are doing something. After you link the accounts, you still need to manually figure out spends and #s of purchases - frustrating when there is a line in front of you, a r…

@Paul_vd_Dool Thank for for attempting to address this issue that has yet to have a solution and yet has a myriad of requests for help. I am downloading your app now, as I agree it is beyond frustrating to not be able to merge customers and also would seem a very simple process to have integrated in…

@Lawson_Thalmann thank you. Shopify is actually pretty smart in allowing developers to create apps to extend to the functionality of Shopify. Else they’d need 10x more developers to cater to the needs of 1.7 million merchants. Shopify even gets a slice of the pie. Until recently they would get 20% o…

Okay, we’re all on the same team here so let’s try to come up with a workaround since Shopify isn’t helping us any time soon. I have a crazy idea… Please let me know thoughts people have on whether this would work. This would mainly be for Shopify Plus stores but in theory regular users could create…

No one wants to pay for another subscription from Shopify, and rebuild their entire website, including transferring domain names. Only to have to manually merge customers as they come on board. And redoing and post dating all existing orders it even crazier. I currently have over 100k orders from ab…

Shhhh :wink: ,that’s a frustration most merchants don’t even know they have with shopify. Corporate non-policies of optimism that just create cultural pessimism in the ecosystem, which can be a fine thing.. in other industry platforms. Not in ecommerce which contains within itself multitudes of ot…

For Plus use expansion stores, or sandbox stores talk the the merchant MSM for that Plus store. For all the duplicate customers, you create ONE account for them in this new store. For ELIGIBLE customers with duplicate accounts. Validation & authorization has to be a first class citizen/word i…

Can we merge duplicate customer accounts on our sales platform?

Shopify Discussion

LuxEmporium November 30, 2021, 3:03pm 181

It seems like some of our customers have ordered from multiple email addresses. It would be great if we can merge them.

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Can we merge duplicate customer accounts on our sales platform?

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