Hi, @makers18 !
This is Rae from Shopify. Welcome to the Community.
I appreciate you reaching out about this, and sharing more details about the difficulties this has created for your business.
At this time, there isn’t a way to merge customers accounts in the Shopify admin, but there are some workarounds that may help ensure sales are attributed to the most relevant customer account, such as:
- Editing the customer’s name, or email address, on the dormant account. This will ensure that new orders are placed under the active account only.
- Adding tags to active customer accounts to signify repeat purchases, or to highlight any order preferences related to the customer.
I understand this is an important feature for your business, so I’d like to learn more about how these duplicates are created, so I can share your experience with our teams directly. With this in mind, is there a common factor that leads to duplicate accounts? For instance, do you sell both online and in person? If so, do some customers have multiple accounts from purchasing in person, and then also online?
Once I have more details on this, I’ll send your thoughts and feedback directly to our teams.
In the meantime though, if we have any updates to share on this feature request, we’ll post more information on our Announcements page, as well as our changelog, so please keep an eye out there.
I look forward to your reply!