Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates? We have a ton and we basically began online sales in early March. This is really needed to keep up with past orders and preferences. We also offer rewards for our repeat customers and this system ha…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

Multiple times - every single week - I get emails from customers with duplicate accounts, that I currently have no way of helping with a lasting change due to the Shopify limitations. All I can do is manually hunt down orders and send them links, which costs me in labor and takes away from other wor…

Sometimes customers create account with an email address and sometimes with mobile numbers. A merge feature would help us to lookback into order details of such customers. Alternatively block users to create an account if their contact information is already in the system.

We have this exact same problem right now.

This is truly a much needed feature. Repeat customers pay with different cards at the POS which creates multiple histories for the same customer. Yes the staff member should ask their name first before processing the transaction but it is not always feasible and is often overlooked during busy perio…

It’s been a while since my shameless plug, it’s back a few pages, and I keep seeing messages of people with this issue. So if you all don’t mind, I want to repeat myself and say that anybody with this issue might want to try out my app Doppelganger. https://apps.shopify.com/doppelganger-app It doe…

That’s fair. Granted, there are a ton of apps out there that require access to data like orders and customers so Doppelganger isn’t an outlier in that aspect. But it’s very good that you have such a point of view on handling your customer data. If it’s any consolation, Doppelganger only processes c…

While I understand your sentiment @VVBKBH , the fact is we, the Store owners, have been asking for this functionality for a DECADE now… and Shopify (apparently) refuses to fix the issue. So Paul’s efforts are very much appreciated, as it least he is moving towards some semblance of a solution, which…

A big sentiment that makes alot of merchants shy away from apps unfortunately not just customer account related ones. The way data privacy is shaping at some point their may need to be an affordance for these types of situations to obscure/restrict specific information served to apps. So maybe, in…

I actually can’t believe this is still an issue, I’ve been following and requesting this for about 6 years. For us, it most often happens when: customer places some orders using only a phone number and some using an email address; or customer submits an order online with a typo in their email…

Can we merge duplicate customer accounts on our sales platform?

Shopify Discussion

VVBKBH January 4, 2022, 7:09pm 204

I don’t want to give a third party my customers’ personal data. Your company’s solution shouldn’t be necessary @Paul_vd_Dool

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Can we merge duplicate customer accounts on our sales platform?

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