Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates? We have a ton and we basically began online sales in early March. This is really needed to keep up with past orders and preferences. We also offer rewards for our repeat customers and this system ha…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

It’s also crazy that you can’t edit a misspelling in email addresses (Which is easy to do!) because that “email address is taken”…

I haven’t started loyalty programs yet but my customers are already a mess. One issue I have is a customer who buys gifts for many different addresses. I have her customer name entered like 8 times. Can we get a set up like Amazon where a customer can enter a bunch of different addresses and recipie…

Just give up on the loyalty points. Unless shopify can implement merging customers you will find yourself in an endless quest to find customers points and allow them to use em. Then when you cancel the points feature, you will be left with pissed off customers.

@Kevin_Hartman I wouldn’t dare even try to set up loyalty through this mess!

I was just told by customer support: "We understand that this is a major frustration with our customers. It is being looked at. I just do not have information on the project. It is being looked at on a serious level." So if we all just keep hitting up the customer support, then perhaps they will …

By “being looked at”. They mean every time it pops up here.

I actually have it on a pretty good source within Shopify that it is truly being looked at now. It’s reached the product team’s desk in some capacity, but doesn’t mean any plans are made yet and it will still take a while to change it.

Ok. I know this has been an ongoing topic of mind boggling frustration for all of us that depend on Shopify. I continue to ask myself WHY is merging customers such a difficult problem to solve? What is the sticky point??? Does anybody else but me wonder… WHAT THE HECK ARE THEY WORKING ON??? Shees…

Being looked at. LOL. One of the co-founders of Shopify is on our board of directors (no longer involved). We escalated this issue two years ago and they have done nothing about it. We sat down for 45 minutes with their dev team to clearly articulate the issue, the result was, nothing was done about…

Can we merge duplicate customer accounts on our sales platform?

Shopify Discussion

CDRess January 16, 2022, 8:58pm 228

That’s great to hear! I want to get as many people bugging them about this as possible, lol.

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Can we merge duplicate customer accounts on our sales platform?

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