Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates? We have a ton and we basically began online sales in early March. This is really needed to keep up with past orders and preferences. We also offer rewards for our repeat customers and this system ha…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

That’s great to hear! I want to get as many people bugging them about this as possible, lol.

By “being looked at”. They mean every time it pops up here.

I actually have it on a pretty good source within Shopify that it is truly being looked at now. It’s reached the product team’s desk in some capacity, but doesn’t mean any plans are made yet and it will still take a while to change it.

Ok. I know this has been an ongoing topic of mind boggling frustration for all of us that depend on Shopify. I continue to ask myself WHY is merging customers such a difficult problem to solve? What is the sticky point??? Does anybody else but me wonder… WHAT THE HECK ARE THEY WORKING ON??? Shees…

Being looked at. LOL. One of the co-founders of Shopify is on our board of directors (no longer involved). We escalated this issue two years ago and they have done nothing about it. We sat down for 45 minutes with their dev team to clearly articulate the issue, the result was, nothing was done about…

This has been a problem in Shopify forums since 2016 without any solution, I am wondering if there are any efforts being made at all to resolve this? It looks like over 20,000 users have the same concern, is there any explanation on progress or reason why there is no solution after 7 years?

My understanding of the situation is that merging customers is an architectural problem. Because merging customers was not built into the the original structure, adding it now would require dismantling and rebuilding the entire program: as if you built a house then 10 years later you decide to add a…

Hi Jansen, It is not an architectural problem but a process flaw. It actually has nothing to do with merging customers but rather how customer accounts are handled. See my original thread: Here is a summary of the issue. The thread is about merging customer data but the root cause is how accounts …

Yep. Dealt with 2 this week. Cant log in because… there is no account with that email. Cant reset passwords becasue… there is not an account with that email Yet… Cant create an account because… There is ALREADY an account with that email WTF… End result = Customer orders elsewhere.

Can we merge duplicate customer accounts on our sales platform?

Shopify Discussion

CDRess January 17, 2022, 4:45pm 233

I’ll believe it when I see it.

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Can we merge duplicate customer accounts on our sales platform?

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