Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates? We have a ton and we basically began online sales in early March. This is really needed to keep up with past orders and preferences. We also offer rewards for our repeat customers and this system ha…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

Hi Jansen, It is not an architectural problem but a process flaw. It actually has nothing to do with merging customers but rather how customer accounts are handled. See my original thread: Here is a summary of the issue. The thread is about merging customer data but the root cause is how accounts …

Yep. Dealt with 2 this week. Cant log in because… there is no account with that email. Cant reset passwords becasue… there is not an account with that email Yet… Cant create an account because… There is ALREADY an account with that email WTF… End result = Customer orders elsewhere.

@AlexanderKunz , your story explains why there are so many people that make orders with multiple email addresses. It makes it very very difficult to get a repeat order from somebody that has already placed an order on an optional account. It’s just terrible. But for me, it does not explain why they…

More like basement and the pool needs to be able to either lift all they way to the roof or the front or backyard, and all the stuff like bedrooms, bathrooms, wiring need to completely phase through reality while this happens. And the pool needs to be usable as skateboard park or a court for tennis…

It’s software, it can be fixed. No need to tear down the whole system, they can fix it, they know they can fix it, they just have not yet, and refuse to explain why.

It’s easy to know why, there are over 1 million stores using that platform. Deep technical issues do not resolve easily in that situation vs the risk management of deploying a flawed new system to production. Then there’s the lack of merchant pressure itself, this threads commenters don’t registe…

But they can a least inform us why. If you and so many other outsiders know about this inside working of shopify, then surely it’s no secret to at least inform us all that it’s impossible instead of wasting our time and supports time. Really that makes no sense. If what you say is true, then any res…

Hello! Is there any update on the progress of this important feature? Our database continues to grow and become an absolute mess when people do multiple orders or key in the wrong letter or number. Please say someone has a solution coming soon. There are enough people who are expressing their frustr…

Agreed. This problem has created so many duplicate accounts that many of us have duplicate customer records that need to be merged. Shopify should either directly provide that capability or allow API integrated apps to merge customers. We use HubSpot which has awesome customer data management featur…

Can we merge duplicate customer accounts on our sales platform?

Shopify Discussion

PaulNewton January 19, 2022, 7:34pm 241

Store 2.0 was in the works for a LOOOO0NG time and it came very close to shipping the NOSDE section|frame version that had a lot more problems than the JSON architecture does.

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Can we merge duplicate customer accounts on our sales platform?

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