Wow, @PaulNewton did you really call this group of your customers, expressing frustration and pain points due to your platform, “statistically insignificant”? Nearly every individual customer you have, sir, is statistically insignificant. Giving this as a reason for not responding to the needs of these customers is on par with giving them all a big “f you.”
Your follow-up PSA giving advice to business owners to not rely on wishful thinking is not bad advice. But read the room, man. Get off your soapbox and tell folks what you CAN do for them, rather than chastising them for raising a concern.
Folks, I think what Paul meant to say is: “Sorry everyone. We hear you and know this issue impacts your businesses. However, this is a very complex issue that we are not able to prioritize at this time. It will be a long time before it will be addressed, if ever. We suggest you find alternative methods to manage this issue based on the needs of your unique businesses.”