Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates? We have a ton and we basically began online sales in early March. This is really needed to keep up with past orders and preferences. We also offer rewards for our repeat customers and this system ha…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

On the downside, this is an ongoing annoyance that Shopify seems to have no interest in fixing. On the upside, I saw your company name and, being really into fiber, went to your website and bookmarked it, so you got a new customer!

A more helpful workaround would be if you could edit the customer on a sale. So if someone goes in and adds a new account to buy something and you realize it’s the same person, to be able to go and amend the customer who actually bought it, then delete the duplicate (which then doesn’t have a sale).…

I’ve tried editing the email address associated with four duplicate customer records and get an error “that email address has already been taken.” So the work around to edit the email address doesn’t work. How can I at least get the same address associated with all of the duplicate customer records? …

Yeah, we have the same problem with duplicate customer accounts. Usually they simply use a different email address! Shopify please provide this functionality! It should be possible to assign these duplicate customer profiles to another. This is really, really an important functionality for us merch…

We run into the same issue, so it keeps the accounts separated. Sometimes they just make an error like putting “.con” instead of “.com” and then there is nothing you can do. Definitely a basic function that Shopify needs to address and create.

I sell digital products and my customers love keeping everything in one place. Some customers have duplicate accounts and there is no way for me to let them have all in one place without merging. It is a crucial feature to have!

I definitely agree with this comment - would be great if it were a feature they were focused on building. So difficult to work around this!

OR if they use multiple credit cards as well!

I wonder if this is a new feature that has only been rolled out for some Shopify users? Our customers do not have a Merge button anyplace on their record.

Can we merge duplicate customer accounts on our sales platform?

Shopify Discussion

Luxion_Inc March 4, 2021, 5:32pm 29

Chiming in to vote for this too. A MUCH needed feature.

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Can we merge duplicate customer accounts on our sales platform?

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