Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates? We have a ton and we basically began online sales in early March. This is really needed to keep up with past orders and preferences. We also offer rewards for our repeat customers and this system ha…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

Forget it! I just figured it out. Yay!

Yikes. I think I’m going to Twitter with an @tobi tag for a Hail Mary. This has to be a big problem … don’t get me started on inbox

You can save yourself the trouble @evanhill . They’re already working on it. Last I heard they were in a draft phase, thinking about how to solve this correctly. Next up would be to start development on the first version of the solution.

So, this showed up in my admin under a customer profile today (see attachment)… however look at the note: can’t be merged because of a credit card? Then another account said “…has a gift card and can’t be merged.” Back to the drawing board…

Oh wow, they’re already rolling it out gradually it seems. It’s coming folks!

Thanks for the compliment Bruce :slightly_smiling_face: I’m glad to hear that it’s of use for those that don’t yet have access to the native Shopify merge functionality. Shopify seems to be gradually rolling out this new feature. I’m hoping to also add the same functionality to Doppelganger (plus …

Shopify just launched the new Merge Customer feature! https://changelog.shopify.com/posts/merge-customer-profiles

so far it seems worthless. I can only merge 2 customers without any orders placed see issues like Customer has a credit card and can’t be merged.

Wait. What? So if the customer is an actual customer (has ever placed an order), they can’t be merged? But this is precisely HOW duplicates are created (when they shop and use overlapping attributes). Also, how can we " identify duplicated customer profiles" when there is no way to sort by name, ema…

Can we merge duplicate customer accounts on our sales platform?

Shopify Discussion

bruce1976 October 10, 2022, 4:33am 381

Hi @Paul_vd_Dool I just found your app, nice and easy- why wait for Shopify to be honest. Great job!, well done!

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Can we merge duplicate customer accounts on our sales platform?

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