Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates? We have a ton and we basically began online sales in early March. This is really needed to keep up with past orders and preferences. We also offer rewards for our repeat customers and this system ha…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

Shopify can we PLEASE get this option!!!

I agree. I moved away from Square platform to Shopify expecting it to be much better and advanced. But a simple solution to merge customers is still not an option. WHY? Please fix this SHOPIFY. Thank you.

Please add this!! It’s really a pain to have customers who have 4 emails or who accidentally misspell theirs and we now have two customers for them.

I’d like to reply to Rae from Shopify if possible as our store has the same issues with needing to merge customer accounts. We have an online and POS presence. When customers use a different email address online, they now have 2 different accounts. If a customer checks out at POS and staff forgets…

We run into the same issue with our customers and tracking them. The worst, is if they make an error in their email address, we are not able to change it, because it says the correct email address already exists and doesn’t link them. It seems like a basic function that Shopify is ignoring. I don’t …

I have the same issues. Mine comes from someone I know paying outside of shopify (cash at work for eg) and I need to put it in the system and forget that they have ordered in shopify so I accidentally create them a new account. Merging these sales and accounts would be very helpful. Thanks

Seems like a no-brainer. Why is this taking so long? It is hard to be a customer-focused business when the tools do not allow for such BASIC functionality. Come on Shopify? Get on it, please. Thank you.

Yes please I have the same issues I need this !!!

We need this as well. We have customers that sign up with their email and then sign up again with their phone number. The SMS alerts do not work as well as the email alerts and we want to merge everything under the email address. This is desperately needed to improve the customer experience. Thank y…

Can we merge duplicate customer accounts on our sales platform?

Shopify Discussion

makers18 April 25, 2021, 3:22pm 48

100% agree and have the same issues you have. It makes it very hard to track our loyal customers and their true spending habits.

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Can we merge duplicate customer accounts on our sales platform?

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