Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates? We have a ton and we basically began online sales in early March. This is really needed to keep up with past orders and preferences. We also offer rewards for our repeat customers and this system ha…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

Yes, here it is. I sell Embroidery and Sewing Patterns alongside physical products. :blush: https://www.dragons-garden.eu

We need this too! I have only been using my Shopify store for a few months and already have encountered this issue. Instances I have seen: *Someone wanted to update their email and instead of reaching out they made a new account. *Someone paid with their pay pay account that had a different email…

We also need this for all of the same reasons others have already.

Yes we really need this option too! Had a customer mispell their email address and make an order… but they already had a prior account so I can’t correct the email address in the customer profile (only in the order). I was surprised to not find an easy merge option.

We only just started with Shopify but the Store Importer has created lots of duplicates even with customers who have the same name and address but the title is different. i can’t see why this wouldn’t be an easy feature to add

Hi Rae - I’d like to chime in here ( f9-audio.com ) .. I have several customers with multiple accounts and what appears to be the common cause is the difference between ordering on desktop / mobile as the different platforms can have different email addresses in auto-fill .. This is a particular issu…

We often get duplicates for one reason or another, but the most interesting I’ve found is when a customer pays with a card before I’ve added the customer to the cart and the card creates a new customer automatically, based on the name on the card.

Hi Rae, Has any progress been made on this issue? It seems Shopify Merchants have been asking for this feature for years, some as far back as 2013. Our shop is a hybrid online/brick and mortar shop, and we’re having to consider additional development of our own or leaving Shopify for a separate pla…

Our shop is also impacted by that issue. Pretty much all scenarios evoke on this threads are valid to us.

Can we merge duplicate customer accounts on our sales platform?

Shopify Discussion

jjansen June 8, 2021, 4:30pm 69

Any progress being made on this? It would be of great assistance to us as well.

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Can we merge duplicate customer accounts on our sales platform?

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