This affects functionality and should have high priority. Your a several billion dollar company.
Hire more engineers if they’re going to keep putting basic POS features on the back burner.
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@AllieRae Exactly.
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@Shay No problem Shay and totally understand your message. I hope I didn’t sound disrespectful by asking folks to ignore the response. I was simply attempting to eliminate frustration by giving everyone an accurate update of the discussion I have already had with the internal teams.
Having said that given your role as the face of the company as it relates to your customers, I’m going to suggest to the folks I’m speaking with to be more inclusive of those responding to customers by providing some reasonable updates and timelines to address customer concerns. It doesn’t make sense that you should have to respond to customer comments yet be operating in a black box. In my personal opinion, this will just cause more customer frustration.
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A merge customer function would be extremely useful because sometimes repeat customers purchase again, and they enter the wrong email via a small typo - like leaving out a letter.
As a result, the store creates an entirely new customer, and the new customer’s email cannot be edited to the actual customer email, because that email is already taken.
Furthermore, the customer will not receive updates via email etc because they entered it wrong.
Sure, that is the customer’s responsibility, but everyone is human, and once the typo occurs, it is a mess for the business as well.
All of the customer service apps allow it i.e. Gorgias and Zendesk - so why doesn’t Shopify?
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This is needed! Shopify needs to develop this function.
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Being able to Merge customers would be extremely beneficial for our company as well.
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Why is this taking YEARS to address? Shop owners need this now!
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This is desperately needed! Why hasn’t Shopify addressed in over 5-6 years!? unacceptable, makes me want to jump ship
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I would like to know if there are any updates. I recently ordered something through our site and because of ShopPay from something else, it created a whole new account, despite already having one. I wasn’t asked to sign in to my shopify account prior to completing the auto shopify checkout.
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Shopify has had this fundamental issue re merging accounts for at least SEVEN YEARS!!! They clearly don’t give a rats arse about their retail customers and just keep spouting out this patronising nonsense about referring it to the development team year after year…
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Would love to see this feature implemented! This is the first time I’ve used a POS that does’t allow client profile merging. I’m in shock that this isn’t possible. I have customers with 3 different profiles, we only sell online, and we’ve only been selling for 5 months. This is going to be a messy situation very soon! It would be great to have all client info in one place.
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Hello? Yes, please. Shopify…fix this!
Wow! A 7-year-old problem is still unresolved. I feel terrible for the merchants out there who have been dealing with this headache for so long. This is crazy to me. It seems like such a basic function/feature to have, which would support us in keeping our customer data clean and provide better customer experiences. This is a minor coding update at worst. Shame on the decision-making team around this feature and the blatant lack of customer care in managing this request. (face_palm)
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Ya. They don’t care. It serves them no use to spend time on this feature. Who cares what the shop owners want.
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12 years for me
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The problem here is that if a customer creates 2 or 3 accounts with different emails, and they want to join them all under the same email, when you try to edit and set the same email Shopify gives you the error “Email has already been taken” 
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Yes I believe it’s pretty ridiculous that you cannot merge records within Shopify. Merging customers, invoices, draft invoices, or any singular record is a standard function of almost all databases. This is lazy of Shopify, and disrespectful as you have 14 pages of complaints. It clearly is a function that is needed. Providing a workaround is a slap in the face. Does this mean Shopify has farmed out all of their resources and has no intention of improving their platform from the administration level. Sadly Wix has the ability and Wix is a far less superior product.
I would almost guarantee that there are high sea level positions within Shopify that have no idea that you can’t merge files and that these post go absolutely nowhere. Hopefully there’s some algorithm that picks up this complaint as this is truly disappointing and a burden using the Shopify platform.
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Yes, we NEED this ASAP.
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Huge downside of Shopify. Really hard to understand why Shopify is not providing such a basic functionality. I’m currently looking into other solutions because this is starting to becoming a deal breaker.
Hey Rae,
I am also running into this issue when a customer accidentally inputs the wrong email at checkout or a different email than previously used. Are there any updates on merging customers as it’s been two years since this post?
Since the development team does not look at this forum, it’s recommended you hit up their support via both Email and Chat to voice your complaint. Thanks!
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