Can you customize the "from" phone number used for SMS notifications?

Shopify Discussion
1

I just tested the feature from Shopify POS of sending the customer a receipt by SMS. When I received the text message, it appeared to be sent “from” an area code (213) number.

Is there any way to customize the “from” number used for SMS?

Ideally, I would like any SMSes to customers to appear to come “from” our main business line. We use that number for text support anyway — so a customer could reply directly to the receipt with any questions, and contact us easily.

My same question applies to any SMS sent from Shopify on my company’s behalf… but the SMS receipt is really what triggered the question. :slightly_smiling_face:

2 Likes
2

Has anyone been able to resolve this? The number that Shopify POS uses as the ‘from’ number for SMS receipts is 213 409 7467. Quick google on this number and it appears many POS systems use it, and many people are suspect of it, and think its a scam when they receive a receipt from this number.