Hello!
We are Canadian business. We recently changed our depositing bank account, and now US orders will not deposit into the bank account.
Please see attached images. Any advice would be appreciated.
Topic summary
A Canadian business is experiencing deposit issues with US orders after changing their bank account. US order payments are failing to deposit, while the new bank account appears to be set up in their system.
Key Details:
- Problem emerged immediately following a bank account change
- Only affects US orders; Canadian orders may be unaffected
- Two images were attached showing bank account configuration or error messages
Current Status:
- Issue remains unresolved
- No responses or solutions have been provided yet
- Business is seeking troubleshooting advice to restore US payment deposits
