Cancellation Fee/Re-Stocking Fee

Shopify Discussion
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1

Hi There,

I have hopefully a quick question..

On my store we charge a processing fee if you cancel a pre order, or pay with a payment plan option. At the moment I need to go in an create a new product every time and do the 10% math to add this fee. Is there a way to automate it? Like when a customer cancels it, I just click a button or even add the fee and it will automatically remove 10% from their refund balance?

2

Hi @BradJames

You can automate this process to save time. Here are some options

  1. Use Shopify Scripts (if on Plus) – You can create a script to offer an automatic 10% discount when issuing refunds.
  2. Third-Party Apps – You can also automate partial refunds via pre-programmed rules with apps like “Order Automator” or “Mechanic.”.
  3. Custom Refund Workflow – If you’re on Shopify Flow (if you’re on a Plus plan), tag cancellations can be automated and the charging of a fee triggered.

If you’re not on Shopify Plus, third-party apps are your best bet!

3

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

You’re right, manually calculating and creating products for processing fees is inefficient. Let’s explore some ways to automate this process within your Shopify store:

1. Using Shopify Apps:

  • Refund and Cancellation Apps:
    • Several Shopify apps specialize in managing refunds and cancellations. These apps often offer features to automate fee calculations and deductions.
    • Search the Shopify App Store for terms like “refund automation,” “cancellation fees,” or “restocking fees.”
    • These apps can provide a user-friendly interface to apply fees and process refunds.
  • Payment Plan Apps:
    • If you’re charging fees for payment plans, look for apps that handle payment plans and offer fee management features.
    • These apps can automate the calculation and application of fees during the payment plan setup.

2. Custom App or Development:

  • Shopify API:
    • If you have development resources, you can use the Shopify API to create a custom app that automates the fee calculation and refund process.
    • This would allow you to integrate the fee calculation directly into your workflow.
    • You could create a button within your order management interface that triggers the fee calculation and refund adjustment.
  • Shopify Scripts:
    • Shopify Scripts (available on Shopify Plus plans) allow you to write custom Ruby code that modifies the behavior of your checkout and order processing.
    • You could potentially use scripts to automate the fee calculation and application during the refund process.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly