Cancelled subscription but cant access to cancel apps

Shopify Apps

Topic summary

A user unsubscribed from Shopify after three months of no sales and received a reminder to cancel app subscriptions. However, after canceling the main Shopify subscription, they lost access to store settings and the apps section, preventing them from unsubscribing from individual apps.

Current Status:

  • The user cannot access their store’s settings or apps menu
  • They are seeking guidance on how to cancel app subscriptions post-cancellation
  • No responses or solutions have been provided yet

This appears to be an unresolved issue where the user needs assistance navigating Shopify’s cancellation process to avoid ongoing app charges.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

I have un subscribed shopify after 3 months without any sales.

There was a message saying to not forget to also unsubscribe from apps.

I thought that I would be still able to do it after unsubscribing to the shopify however it doesnt even allow me to access the settings or apps to do it.

How can I cancel the apps subs now?

2

Anyone?