Hi, This question has been asked many times before and is a real issue that needs to be sorted out. We have two refunded, cancelled orders that have status unfulfilled. These orders are still being shown in both the left menu and also on the app, as the red notification number. We are unable to fu…

Hey, @GoldenGaitMerc ! Thank you for sharing your additional feedback with us. We appreciate it. I can understand how important this is to have resolved, and the impact in can have on your daily workflow. To confirm, the suggested workaround is to manually archive the orders as listed here or set…

It will come back. They likely went in and did a temp fix.

I absolutely hate this. Might switch away from Shopify if they dont fix this.

There is an option to check all the boxes for the cancelled orders that have “unfulfilled” and at the bottom I can click on “mark as fulfilled” and it even threatens to send an email to all the customers. I mark no or course, but it STILL does nothing. It doesnt mark it as fulfilled. And archiving d…

Yeah this is ridiculous. We have alllll been waiting for this to be resolved for a lllllooooonnnggg time. Please forward my desire to have fixed as well. We as business owners want to clear those notifications to zero so we can see that there is not more fulfilling to do.

We should not have to be the people doing a “work around” for these types of issues.

Hi @GoldenGaitMerc ! Thank you for reaching out to us on this thread. I understand that you are looking to achieve a resolution to clear notifications of cancelled, unfulfilled orders, and I would agree that having a workaround doesn’t necessarily solve this problem. To help, I have gone ahead and…

This is happening to me as well. Maybe one thing that it could be causing this is in my case it is connected to GoShippo, and in there system the refunded item(out of stock) is still has not been fulfilled, and prob why Shopify can’t close the order. This could be the problem.

It will be around one year, and we still have the same issue. How many people should report the same problem?

I know and talking to chat or support they know it is an issue but they refuse to say if or ever it will be fixed. It must be an issue with some baseline code or something.

Cancelled Unfulfilled orders forever in notifications

Payments + Shipping & Fulfilment

GoldenGaitMerc February 13, 2023, 5:35pm 15

Seriously. It is the little stuff. They can go an manually clear it for you but it will come back.

5 Likes

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Cancelled Unfulfilled orders forever in notifications

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