I canceled my subscription to Shopify and was still charged for month year. can you please refund my money as I am not going to be using Shopify for another month .
This is my bill no. #222656131
Topic summary
Main issue: Multiple merchants report being billed after canceling or believing they closed their Shopify stores—covering yearly renewals and monthly charges (examples include $60, €32, and ~₹2352 after a ₹23 plan/trial). One user cites bill #222656131; another says they closed the store several times but were still charged; frustration is expressed, with one alleging Shopify takes advantage.
Shopify guidance: Ensure the store is fully deactivated following the official steps (deactivation formally closes the store and stops billing). For refunds or account reviews, contact Shopify via the Help Center/live chat; use the assistant prompts “I still need help” or “Speak with support.” Shopify typically does not offer refunds, but support can assess exceptions case-by-case. Account-specific help cannot be provided in the public forum.
Additional request: One user asks to temporarily reopen a closed store to cancel app subscriptions and retrieve data; staff directs them to contact support for authentication and review.
Status/outcomes: No refunds or reopenings confirmed in-thread. Action items are to close accounts properly and contact authenticated support for billing review and possible refunds. Key questions (refund eligibility and timelines) remain unanswered in the thread.