I was unaware I had a Shopify account until I recently cancelled my domain name subscription from 123 Reg. They told me I needed to cancel my account with Shopify too. None of the options for support are relevant and I am very concerned I’m going to have money taken from my bank account without my permission. Can someone please get in touch with me as soon as possible?
Hi Lorna,
You can follow this link to deactivate your Shopify store:
https://help.shopify.com/en/manual/your-account/pause-deactivate-store#deactivate-your-store
Hi @Lorna23 ,
Thank you for reaching out!
I understand you said you were unaware you opened a Shopify account before this, but can you confirm if you are familiar which account is it, and can you log in to it at this point? If yes, and you don’t want the account, you will need to deactivate it following these steps here.
We cannot look into accounts specifics via the Community for privacy and security reasons, so if you don’t know how to access your account I invite you to reach out to our Contact Us page.
As you can’t log in, select ‘Can’t log in to your Shopify account’ and then immediately click on the ‘I still can’t access my account’ green button. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.
Are you running an online store or retail store? Considering you were unaware of your Shopify account, I’m happy to leave some information with you in case you’re interested in learning more about Shopify. I recommend starting with this free video course.
Thanks for your response. The problem is when I tried to log into Shopify
with my email address to cancel account my email wasn’t recognised and I
had to set up a new account. The only other email it could be which is
registered to Shopify is a Google workspace email that is no longer
accessible.
Hi @Lorna23 ! Thanks for getting back!
To confirm if any of those email are associate with Shopify store you can enter them here within this page. If it turns out that is the inaccessible email address or that it’s not yielding any search results it is best to chat to out support team to establish the situation.
Again reach out to Contact Us page and as you can’t log in, select ‘Can’t log in to your Shopify account’ and then immediately click on the ‘I still can’t access my account’ green button.
Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.