Cannot Add Non-Subscribed Customers To Marketing Campaign

[Eddie16]

Hello,

I have successfully created a customers group and I tagged them as well to make a new customer group

This “MARKETING CAMPAIGN” group shows ups when I create a marketing email campaign.

But no one won’t be counted when I create a new campaign email.

Grouped 200+ customers have not subscribed to email marketing but they’ve already purchased my product.

Am I not available to send an email to Non-subscribers of email marketing in the first place?

I am attaching screenshots.

Any help would be appreciated as this has driven me crazy for 2 days!

[Erin_1]

Hi there @Eddie16

You can only send emails to people who opt in to receive emails from your business. You can see those customers listed with an Accepts marketing indicator on their specific customer page or on your main Customers page. I’ve included some examples of what this may look like for you below. When you use Shopify Email, it will filter out any customers that do not accept email marketing for you.

I also wanted to share some resources that can help you out with your email marketing going forward. These blog and Help Center pages include some great tips on how to grow your subscriber list:

• Learn Email Marketing: Everything from List Building to Advanced Lifecycle Automation
• How to Build an Email List that Builds Your Ecommerce Business
• Collecting Customer Contact Information