I have recently started using shopify and worked on my brand during the three day trial. Now that the three day trial is over, I need to choose my plan. Furthermore, while entering my details for the plan, I noticed I do not have an option to change the business address to anything as it’s locked on the unites states, and I do not have any property in that location. I am aware of virtual mailboxes and their benefits, but I’d like to explore my options first.
Thanks for posting to the forums, and welcome to Shopify!
The screenshot provided looks to be the billing address for your subscription. In order to change the billing country, you will need to change your store’s address. To adjust this, head to Settings > General and input the country of your residence. Once this is adjusted you will be able to change your billing address when selecting your plan.
I hope that helps! In the meantime, make sure to utilize our launch checklist to ensure you complete each necessary step before your store goes public.
my only issue is that I cannot access the store to enter the settings menu to change the address, I can only view the store which is inactive. Then when I interact with the store I’m bring straight to the plan purchase page where I cannot change the address.
Our live support advisors will be able to provide you temporary access to your account to adjust the store address, so you can adjust your billing address.
Please visit our Help Center and log in to your account to create a support request through live chat. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’
