When I press connect it keeps on processing, and it doesn’t complete
Topic summary
Users cannot connect Facebook Messenger (and Instagram) to Shopify Inbox; the Connect button spins and never completes, with no error message. Troubleshooting steps like clearing cache and using different browsers (Chrome, Firefox, Edge) and the Shopify mobile app do not resolve the issue.
The original help guide’s setup steps appear outdated. A screenshot of the Connect flow was shared, but the problem persists regardless of browser.
Latest update: As of July 2023, the Facebook & Instagram Messenger channel is no longer supported in Shopify Inbox. Impact: messages from Facebook Messenger and Instagram Direct cannot be accessed in Shopify Inbox, and related setup options may no longer be visible.
Alternatives suggested:
- Use Meta Business Suite to manage messaging for Facebook and Instagram.
- Reply directly via the native Messenger and Instagram apps.
- A third-party app (PingMe) was proposed by a community member as a potential workaround.
Key terms:
- Shopify Inbox: Shopify’s customer messaging tool for onsite/live chat.
- Meta Business Suite: Meta’s management platform for Facebook/Instagram messaging and pages.
Status: Issue explained by deprecation; no in-Inbox fix. Workarounds provided; thread effectively resolved with clarification.