Hello there,
My store has trouble connecting to apps and I also have trouble logging in on shopify help centre in order to reach your support team. Your websites kept re-directing to the same home page after I tried to login to get the 24/7 support.
Please help.
Hi, @aixuedao ,
Hank here from Shopify.
Sorry to hear you are having an issue with connecting to apps and navigating the help center.
While I am more than happy to assist you via the Community forums, I will share how to reach the live chat team if you prefer this route. But if not, let me know more, and I will continue to assist you here.
If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to live chat or email. The idea of logging in is to provide you with more tools to assist, and should you need to reach the teams, it helps authenticate your store for a quicker wait time. You can of course proceed without logging in also. To better explain this, I’ve made a quick video here to show you how.
Are you not able to login to your store, or is it just the help center? What apps are you unable to add to your store, and what error message are you seeing when you try to connect?
If you want to tell me a bit more about the issue, I will continue to assist but if you are happy reaching out to our live chat teams using the above link, that is perfectly fine also.
Let me know any additional questions you have.
All the best,
Hank
Thank you for the help. It turned out I got virus and it disconnected my domain from the store, which messed up everything. All fixed now.
Oh no! Viruses can be nasty, but that is great to hear you managed to get the issue resolved.
Do reach back out to me should you need anything else, stay safe, and have an awesome day!