We are using the Subscription API. We have some customers in our production database that we need to delete because they are test accounts. We’ve removed all associated subscription and orders from these customers but we cannot delete them in either the CMS or via GraphQL mutation. We get the follow…

Update from DM: Not being able to delete customers with an existing subscription is actually by design as of right now. We have “Erase Personal Data” button, screenshot, that can be used for GDPR compliance. We have an error message that pops up when trying to delete a customer from the GUI st…

Hello @alexchristie ! Apologies for the frustrating experience dealing with customer deletion subscription validation. Can you send me information about specific customer ids that you are trying to delete so I can inspect the data? I can look them up in our database while cross referencing our vali…

Thanks @ChaseKaneki . Just sent you a DM.

That makes general sense, however this seems to be a stop gap. It looks like it takes 10 days for a data erasure to go through or take effect. Additionally, it might be helpful to have a distinction between “existing” and “active”, right? Like, a user could have an active subscription, it could exp…

I appreciate the honesty @alexchristie ! I will be sure that your feedback on wanting to delete customers with subscriptions and have more information about testing in production is heard at the right level. As for webhooks go, we do have a best practices guide that could be helpful. If you have a …

I believe administrators should have the capability to delete customer accounts, particularly in a testing environment. I have conducted tests with approximately eight customer accounts, due to testing with other apps. Despite the website being in a non-live state and the orders being created in tes…

So…how are we supposed to delete and clear out our test orders and sub customers with this bug? I have spent hours with your support, pointing the finger at the apps, but this is a shopify issue. When will this be resolved and what is the work around? this affects our stats so its’ pretty uncool tbh…

Shopify advised me that it is something they are working on. To be honest, I don’t think they actually are.

Struggling to get Shopify to understand that test data does not need to be persisted due to GDPR and still cannot delete customers. Using Recharge subscription app and they have assured that there are no subscriptions for the customers indicated.

Hye Chase, problem persists for a year now, have you found a solution? Thanks

Deleting will not be an option, but they can erase a customer.

Cannot Delete Customer with Cancelled Subscription

Retired Boards Appdev Subscriptions

MagaliWD April 2, 2024, 2:10pm 15

This message appears even if subscriptions no longer exist in recharge.

Please read the messages above!

Even deleted subscriptions remain in the customer’s orders and deleting the customer is impossible.

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Cannot Delete Customer with Cancelled Subscription

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