Cannot get customer service "There’s a problem loading this page" 08/22/2023

Shopify Discussion

Topic summary

Multiple users are experiencing a persistent error when attempting to access Shopify’s Help Center. The error message states “There’s a problem loading this page” and prevents users from reaching customer support or live chat.

Key Issues:

  • Error occurs across multiple browsers (Chrome, Firefox, Safari), devices, and in incognito mode
  • Users cannot bypass the chatbot to reach human support
  • Email support auto-rejects tickets and redirects to the broken Help Center
  • Several users report urgent needs: domain transfers, launch day issues, and store problems

Shopify’s Response:

  • Official status page shows “all systems operational”
  • Victoria_13 (staff) acknowledges developers are investigating
  • No timeline provided for resolution
  • No alternative contact methods offered

Outcome:

  • One user (OldNippon) reports access restored on 8/31 without any communication from Shopify
  • Other users express frustration that the issue persists
  • No systematic fix appears to have been implemented

Screenshots confirm the error page appearance across different user accounts.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
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I’m able to log into and administer my shop, and can also log in and check shop status. But every path (link) I try to get to support leads to help.shopify.com/en which displays the message, “There’s a problem loading this page. There’s a technical problem with the Shopify Help Center that prevented this page from loading. Please go back to the Help Center homepage or try reloading this page.” Then there’s a button labeled “Go to Help Center home”

Reloading the page displays the same message. Clicking the “Go to Help Center home” button displays the same message. This has been persistent for the last couple of days. I’ve tried using different devices, but the behavior and the error message is the same. I have no way to report this issue to Shopify Support, because I cannot get to their portal. I have no way to get help with the original issue that I have in my store.

Anyone else overcome this problem?

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