Getting same error trying to chat with support. Is there no other support option?? The bot just takes me in circles and gives me a link to the page I am already on.
Topic summary
Multiple users are experiencing a persistent error when attempting to access Shopify’s Help Center. The error message states “There’s a problem loading this page” and prevents users from reaching customer support or live chat.
Key Issues:
- Error occurs across multiple browsers (Chrome, Firefox, Safari), devices, and in incognito mode
- Users cannot bypass the chatbot to reach human support
- Email support auto-rejects tickets and redirects to the broken Help Center
- Several users report urgent needs: domain transfers, launch day issues, and store problems
Shopify’s Response:
- Official status page shows “all systems operational”
- Victoria_13 (staff) acknowledges developers are investigating
- No timeline provided for resolution
- No alternative contact methods offered
Outcome:
- One user (OldNippon) reports access restored on 8/31 without any communication from Shopify
- Other users express frustration that the issue persists
- No systematic fix appears to have been implemented
Screenshots confirm the error page appearance across different user accounts.