I’ve tried using chrome and firefox on pc and safari on my phone
Incognito does nothing.
Would you kindly send to me another method to contact support? Like an email or phone number? Or they could contact me
Topic summary
Multiple users are experiencing a persistent error when attempting to access Shopify’s Help Center. The error message states “There’s a problem loading this page” and prevents users from reaching customer support or live chat.
Key Issues:
- Error occurs across multiple browsers (Chrome, Firefox, Safari), devices, and in incognito mode
- Users cannot bypass the chatbot to reach human support
- Email support auto-rejects tickets and redirects to the broken Help Center
- Several users report urgent needs: domain transfers, launch day issues, and store problems
Shopify’s Response:
- Official status page shows “all systems operational”
- Victoria_13 (staff) acknowledges developers are investigating
- No timeline provided for resolution
- No alternative contact methods offered
Outcome:
- One user (OldNippon) reports access restored on 8/31 without any communication from Shopify
- Other users express frustration that the issue persists
- No systematic fix appears to have been implemented
Screenshots confirm the error page appearance across different user accounts.
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