I am having this exact same issue now
Getting same error trying to chat with support. Is there no other support option?? The bot just takes me in circles and gives me a link to the page I am already on.
man I am tripping out about this. no matter what I do I can’t even get to the main support page without getting this same exact page. please tell me you have figured it out? im going crazy trying to get it fixed. I have just put my life savings into my clothing brand and im not even going to be able to rollout my first drop if this keeps happening. the reason im trying to contact them in the first place is because my SMS app (I’ve tried all of them) isn’t cooperating with my store at all. I have had a bunch of people sign up and I’ve got NONE OF THE DATA. please please let me know if you figured anything out or have any info on it!!!
Unfortunately Shopify never acknowledges this problem, they just give generic answers like clearing cache ets…then it just suddenly starts working again after a day or two
not sure if this will help but it worked for me. Was having same issue for days and tried everything. I then went to chrome, opened my shopify store account, click on store name at top right of window, click on manage account, scroll down and access support from the link there. Going this route I was able to successfully open the link when asking to select store. Maybe coincidence or maybe a solution.
@Victoria_13 It is unbelievable that this goes on for a year now…
the error is still persisting, this is really frustrating!! Till when this will go on for?
The same in different browsers… can’t get support.
October 2024 and this problem still exists. Today it worked, but while I was chatting with a service rep, I was thrown out of the helpcentre.
So this is still an issue after a year or more? Does anyone have a way to actually get a support PERSON to speak to you?
I’m having the same issue in Germany since months (only in Chrome Browser). I delte all cookies and cache, maybe it works for a few days, then same thing again. Frustrating, as I have to log in to all my services after deleting all my cookies!
I assume it has sth to do with the chatbot loading. Why there’s still no fix @Shopify_77 ?
I have the exactly same problem with Chrome browser. But I can access help center when using Microsoft Edge. Then I clear cache in chrome. And it finally work now. Just share this info. I also saw others’ reply that said it still couldn’t work after clear cache
Y’all I spoke to an advisor and reported the issue. They are now aware of this thread. The agent said someone, hopefully, will respond to it!
Regarding the issue, the only thing that worked for me was switching Google Chrome to Safari on my Mac. Wish you all luck!
Don’t hold your breath…
I am having this exact same issue now!! for more than 3 days !!!–20250226
i have not able to get to help center for 2 days now with this same error. nothing works after cache and cookie clearing. right from the admin page this is straight error page.. how do we get to shopify help? any email?