Cannot Log in to my store as I no longer have authentification code or recovery code.

Shopify Discussion

Topic summary

  • Main issue: A store owner cannot log in because they no longer have their authentication or recovery codes (login verification codes). They created a new email solely to contact support.

  • Guidance provided: Shopify staff clarified that account-specific support isn’t handled in the Community. They directed the user to https://shopify.link/o71x and to choose “Can’t log in to your Shopify account” > “I still can’t access my account” to reveal options to contact Support beneath the suggested help articles.

  • Status and next steps: No resolution within the thread. The concrete action is to file a support ticket via the specified path; staff offered further help if there are issues creating the ticket.

Summarized with AI on January 11. AI used: gpt-5.
1

I had to create a new email just to be able to get support. The store email I need to get into is brdbrandapparel@gmail.com.

2

Hey, [email removed]Bradn24! Welcome to Shopify Community!

I understand you’re unable to log into your store. In order for us to assist you with this, we’ll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, however, our support team will be happy to continue assisting you.

Please visit https://shopify.link/o71x to create a support ticket. Since you’re unable to log in, you can click Can’t log in to your Shopify account > I still can’t access my account and you’ll find the option to reach our support team underneath the help articles presented to you.

Let me know if you have trouble creating a support ticket. I’m here to ensure you get the support you need!