Locked out of a Shopify store account due to two-factor authentication (2FA) with no access to the authenticator app and all recovery codes already used or expired.
Requests: Turn off 2FA, generate new recovery/backup codes, or otherwise reset the account to restore access.
Urgency: Needs access to the store as soon as possible and posted a follow-up asking for the account to be reset. Provided a contact email for a response.
Status/Outcome: No support response or resolution is shown in the thread. The issue remains open and awaiting action from Shopify support.
Hi!
I am trying to log back into my account. My email associated with the store is redacted by Community Moderator I would like to turn off 2-factor authentication. I do not have the authenticator code and the list of recovery codes have been used/are now expired.
I need to access my store ASAP. Is there a way for shopify to generate for codes for me to use?
Thank you!
Hi!
I wanted to follow up on the request. Is it possible to reset my account so I can log in? Please email me at emma_gonsalves@alumi.brown.edu.
Thank you,
Emma