We are experiencing a widespread issue where people signed into their account on our website cannot check out. If trying paypal, the pop up for PP will be there for a second, then went back checkout page. If using a credit card it circles on the pay now button but will not proceed. If using apple pa…

Hi there, @asherb357 . Thank you for taking the time to reach out to us in the Shopify Community regarding these issues with your online checkout! As this is an issue with your online checkout, and directly impacts your business’ ability to make sales, you will absolutely reach out to our Live Supp…

Thanks for the follow up, @asherb357 . Based on the information you’ve provided, it sounds like things have been passed along to our escalated support team. If that’s the case, then that means it’s likely our Technical Team is digging into your checkout issue, and is working on a resolution. As so…

We have had a number of customers over the last few days reporting when they select card payment via PayPal they cannot proceed past “pay now button” which when clicked does nothing. This needs to be urgently investigated by Shopify

Hey there, @hardw . Thanks for jumping in on our thread here. Thanks for letting me know about this issue you’re facing with PayPal in your checkout. As this is an issue that’s impacting your checkout, and your customer’s ability to complete their orders, you should get in touch with our Live Suppo…

I have been in touch with Shopify live support, they advised me to contact PayPal, I was somewhat disappointed with this response from Shopify live support, lets remember the interaction on the checkout is between both PayPal and Shopify so the issue could be on either platform, I think to just simp…

Hey there, @hardw . Thanks for following up with us! As I can’t authenticate users here in the Community, I can’t access any specific conversations that you’ve had with our Team. However, this step of reaching out to PayPal for support appears to be reasonable. Based on the information you’ve provi…

It was not a PayPal issue it was alll payment types of customers were signed into account. I turned off the “new” one page checkout feature from Shopify and it resolved all issues. So may want to fix those bugs before that fully rolls out

Hey there, @asherb357 . Thanks for following up with us here, and letting us know what resolved the issue for you. I’m glad you were able to get things sorted, and are able to process payments again! If you encounter any additional issues with your checkout in the future, feel free to follow up wit…

Was this really how this chat ended? No solution, just revert to the old checkout?

Cannot process payment if signed into website account

Payments + Shipping & Fulfilment

asherb357 July 10, 2023, 11:07pm 3

We have and 2 days later this issue still persists so not sure where to go from here

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Cannot process payment if signed into website account

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