Cannot Remove Custom Item from cart. Halp

Store Design
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Topic summary

A custom product on a Shopify store cannot be removed from the cart once added, while other items can be removed normally. The site was built by a developer who is no longer available for maintenance.

Key Details:

  • The issue appears to be specific to one custom product
  • Other products in the cart can be removed without problems
  • The poster is learning site management independently after the original developer departed

Potential Causes Discussed:

  • May be related to bundle products or free items that require another product in cart (these typically auto-remove when the main item is removed)
  • Could stem from a recently installed app or code change
  • The business logic behind preventing removal is unclear

Status: One responder offered paid debugging/removal services but noted that such behavior is typically intentional for product dependencies. The issue remains unresolved and may require developer intervention to identify the underlying code causing this restriction.

Summarized with AI on November 15. AI used: claude-sonnet-4-5-20250929.
1

Good Day All,
I am in need of help. We had a developer build a site for us and is no longer maintaining the site. Im learning as we go, so be gentle lol.

When this custom item is added to the cart, it cannot be removed. But others can. Please, any advice is appreciated.

Here is the custom product.

https://wilegalblank.com/products/subscriptions?variant=35426749893

2

Hi @WLB_MIKE If you need this customization debugged, or outright removed, then contact me directly for services by mail by clicking here , or Contact Info in signature.
Please always provide context, examples: store url, theme name, post url(s) , or any further detail.

An account required to use the site, regardless do you mean it doesn’t show a remove button when in the cart?

Did something recently change such as an app installed or other code change, because otherwise what business logic would make the developer make it so customer can add a product but cannot remove it.

That behavior is generally only done for things like bundle, or free products, etc where the fixed product requires some other product in the cart and it should be automatically removed when the other item, or no other items, are no longer in the cart.