Cannot remove staff member because of google sign in

Shopify Discussion

Topic summary

Issue: A store owner couldn’t remove a staff member because Shopify prompted for an account password, but their account used Google sign-in and had no password. Attempts to use the Google password or switch to email sign-in just redirected back to Google.

Resolution/workaround provided by the OP:

  • In Shopify admin, click your name (top-right) > Manage account.
  • Remove the Google connection.
  • You’ll then be prompted/able to add a Shopify password.
  • After setting a password, proceed with the staff removal.

Reactions: Another participant called this an unreasonable workaround and urged Shopify to address it.

Status: Practical workaround identified; no official product fix mentioned. The issue appears resolved for the OP but broader concerns remain about the need to decouple Google sign-in to perform sensitive actions.

Summarized with AI on January 5. AI used: gpt-5.
2

Well finally got to shopify support after jumping through hoops in incognito mode. If anyone is wondering in the future.

Click on your name in top right in admin.

Go to manage account

Remove Google connection

It then gives you an option to add a password.

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