Cannot save zone. Country United Kingdom must have at least one province associated

Payments + Shipping & Fulfilment
1

Hi there. Yesterday all my shipping zones and rates were A-OK and i went to do a test order.

I was told that my store doesn’t ship to the United Kingdom, did some troubleshooting and I am getting an error stating:

“Cannot save zone. Country United Kingdom must have at least one province associated.”

I started from scratch, deleted my rates and tried again but the same thing is happening. It’s a bit frustrating as we’re wanting to go live!

Can anyone help please?

2

…anyone? :disappointed_face:

3

I believe this issue has returned as I have been getting the error

user1105_0-1687930188686.png

not only Costa Rica but also El Salvador, Kuwait, Philippines, UK, South Africa (Gauteng), Uruguay, and Venezuela. All of them don’t have at least one province associated with them.

4

i have the same problem. Is that a new bug? Apparently there was something similar like two years ago

5

Hello Shopify, new update looks good. Unfortunately, this issue is still here :downcast_face_with_sweat:

user1105_0-1691292709636.png
user1105_0-1691292709636.png2097×225 19.5 KB

6

I have the same problem, does anyone have a solution?

7

I was able to resolve this problem with Shopify’s support. The short answer is: try using a different browser.

While chatting with the agent, I found out that if I try to edit the shipping zone from Mozilla Firefox I do not see the five individual countries in UK, only one entry “United Kingdom”. But when I switched to Google Chrome, I discovered that now United Kingdom has five provinces: British Forces, England, Northern Ireland, Scotland, and Wales. I could select all of them and this fixed the problem.

Hope this helps!

8

Great! It works on Firefox. I was using Edge