Cannot see our verified new shop on Instagram

Payments + Shipping & Fulfilment

Topic summary

Newly created and verified shop was linked to Instagram via Meta’s official app, but the shop isn’t visible on Instagram after 24 hours.

Support guidance: Meta’s review of products/accounts can take up to 48 hours after linking. A setup guide was provided, and account‑specific help is available via the Shopify Help Center’s live chat if the issue persists beyond the review window.

Owner’s update: They’re launching the business, awaiting Meta’s updates, and working to grow followers on the new Instagram account. They suspect low follower count and the account’s short history may limit selling or visibility, though this isn’t confirmed by Shopify in the thread.

Status and next steps: No resolution yet; the situation remains open. Recommended actions are to wait up to 48 hours for Meta’s review to complete, continue building the Instagram presence, and contact Shopify Support through the Help Center if the shop still doesn’t appear after the review period.

Summarized with AI on December 29. AI used: gpt-5.
2

Hey, @StefaninoBCN .

Thank you for reaching out and posting this question.

If you’ve just linked your Facebook or Instagram accounts to Shopify, then it can take up to 48 hours for the Meta team to review your products. We also have a guide that can help with linking Facebook and Instagram right over here: Facebook and Instagram by Meta. That being said, it’s also worth noting that we’re unable to provide account-specific support via the Shopify Community. However, if the problem continues to persist, then we’d be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

If you have any other questions on this topic, then don’t hesitate to let us know.

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