Cannot set up my domain , with a purchased plan

Technical Q&A

Topic summary

A user purchased Shopify’s promotional $1/month plan for 3 months and bought a domain from GoDaddy but cannot connect it to their Shopify store.

Technical Issue:

  • When navigating to Settings → Domains, they receive an error message
  • Current domain name appears to be: 72eae6.myshopify.com
  • A screenshot was shared showing the connection problem

Unanswered Question:
Another user has the same issue and asks whether customers on the promotional plan must upgrade to the regular pricing tier before being able to connect a custom domain.

Status: The discussion remains open with no resolution or official response provided yet.

Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.
1

Hello there, I have purchased the new plan for $1/month for 3 months (promotion)

I have bought a domain from GoDaddy and I cannot for some reason connect to my new domain.

Can Someone Help me?

my current domain name is: 27aee6.myshopify.com
When I go to Settings → Domains, I get this message
" Where I am on the 1$ per month for 3 months plan.

Can someone help me ?

Thank you!

Updating Media

2

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3

I have the same question! Do we need to get past the 3 months and pay normal amount to be able to connect to domain?