Cannot ship my products

Payments + Shipping & Fulfilment

Topic summary

Problem: Customers in Canada receive “we cannot ship to your address,” leading to abandoned carts. The store is Canada-based and had no prior issues.

Likely causes and checks suggested:

  • Verify fulfillment location: Ensure the inventory location for the products is included in the active fulfillment/shipping origin. (Fulfillment location = the warehouse/store location orders ship from.)
  • Review Shipping and Delivery settings: Confirm the selected origin/location is allowed for the relevant shipping profiles and rates.
  • Confirm Markets settings: Make sure the Canada market is active and properly configured. (Markets = Shopify’s regional selling settings controlling availability, pricing, and checkout.)
  • If settings look correct, contact Shopify Support in case of a platform-side issue.

Status: No resolution reported yet; issue remains open. Action items are to audit fulfillment and shipping settings, confirm Canada market activation, and escalate to Shopify support if the problem persists.

Summarized with AI on December 26. AI used: gpt-5.
1

Hello everyone, my customers cannot have products ship to their home address. They get a message similar to this “we cannot ship to your address”. All those customers are from Canada where my business is located. Never had issues in the past but getting lots of abandoned carts due to this. Does anyone know what the problem could be?

Thanks

Steve

2

Hi @Mousse62

Kindly double check your fulfillment location where your shipments are coming from to your shipping and delivery settings and if the inventory location of the products that they are trying to purchase is included on your fulfillment location, there is a high possibility that the product that they are trying to purchase is not included on the fulfillment location where your shipments are coming from. Check your Markets settings as well if Canada market is active. If none worked, it would be best to reach out to Shopify support team and see if there is a system issue on their end.