My Shopify account was terminated a few months ago, and my payouts have been on hold for 120 days. Recently, I received an email saying that payouts would resume, but my old bank account is no longer available. I then received another email saying the payout failed.
When I contacted Shopify support to update my payout bank, I was told they can only change the bank account if the store is open. However, I cannot reopen my store because Shopify says my business presents a level of risk they are unable to support.
I’ve emailed the risk operations team and asked support to escalate my case to the “dedicated team,” but I have not received any response. At this point, it feels like Shopify is just making excuses to hold my money indefinitely.
Has anyone experienced something similar or found a way to resolve this? Any help would be appreciated.