I have used all 10 of my recovery codes and am unable to log into my account. I reached out to support two different times in the last few days and no one has responded via email. My account email in question is shopcouturenow@gmail.com
Hi @Lisamcd
Thank you for the details about your situation currently. If your ticket has been escalated to our account’s team for assistance the best thing to do is to wait for them to follow up with the next steps. While all our escalated teams strive to reply back within 24-48 hours it can be longer than that in some cases.
If you want to ensure that your ticket has been escalated you can reach out to our live support in the Help Center at any time. You can choose to continue with the steps to get support without signing in. Provide them with the ticket number and the information about what has happened and they can ensure that your ticket is where it needs to be.