I’m having trouble logging into my account due to email problem.
I have all the login information - email and the password,
but I didn’t login to my account for several months so website asked me to enter a code they sent to my recovery/admin email. But I have currently lost access to that account for good.
In this case, is there another way to login?
Hey @Cobaltlily ,
Welcome to the Shopify Community!
We are not able to carry out any kind of account-specific actions here on the community forums as we have no authenticated access. In order for you to regain access to your store, you will need to reach out to our live support team and request this.
Our live support can be reached via our support portal here. I would advise in this specific case opening this support portal link in a Google Chrome browser incognito window, and selecting the option “I don’t have an account” - then selecting all the relevant topics until live support options appear. This way, you should bypass store login but still have access to live support. Once you have explained the situation to the live agent, they can help you out from here.
I trust this helps,