I had two-step authentication enabled on my account. I got a new phone and the authentication app isn’t partnered with shopify. I don’t have recovery codes. I even had to create a new account to post on here because I can’t even log into my shop admin or account at all. Can someone help me get into my account so I can reset my authentication app? I have pending orders. My email address is qcclayworks@gmail.com. Thanks in advance!
(I tried going to Help Center already but the bot redirects me to a page where I’m required to log in for additional help and as stated, I can’t log in) Thanks!!!
Thank you for reaching out to the Community. I’d be happy to provide some assistance with accessing your shop, to ensure this gets resolved.
When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow for our advisor team to take a closer look as we don’t have access to any account specific information through the Community. They will also be able to deactivate this feature and ensure that you regain access to your Shopify admin.