Can't access courses on Shopify Academy even after login?

Legacy boards (read-only) Education & Credentials

Topic summary

Issue: After logging in, courses on Shopify Academy (Shopify’s online learning platform) repeatedly prompt for login again, creating a login loop. The user asks if a step is missing.

Latest update: A support representative requested more details, including a screenshot, any error messages, and the exact page/URL where the login prompt reappears.

Evidence: No screenshots or error details have been provided yet; no specific error text is reported.

Next steps requested: Share a screenshot, describe the exact page and steps to reproduce, and include any visible error messages.

Status: Unresolved and ongoing; cause undetermined pending user-provided diagnostics.

Summarized with AI on January 28. AI used: gpt-5.
1

Hi,

I am trying to access the courses on Shopify academy, but it asks me to login. I have logged in but everytime i navigate to the academy page the courses will again prompt me for login. Please assist. Am i missing some step.

2

Hi @Deepika14 !

Are you still having difficultly accessing Academy?

If so you can share a screenshot or any errors that may be appearing, and what page specifically the error is appearing on?