Can't access email for 10 digit code, how to login to my account?

Shopify Discussion
1

Hi There,

I have had a subscription with shopify for a few years now but recently I have been havent been able to work on my shop as much as i would have liked.

Now I would like to get back into it but I have been asked for a 10 digit code when I login to my shop which has been sent to my email. Unfortunately, I cant get access to my email as my email provider hasn’t been very good at assisting me in logging back in. I just need to get into my shopify account so that I can change my email address associated with the account.

I know my password for logging into my shopify it is just the 10 digit code I need to get a work around.

Any assistance is much appreciated and I would really like to get working on my shop again!

Note (This isnt the account I am trying to get into, I had to create this new one as I am not able to login to the old one!)

Thanks

2

Hi, @mkwrutherfo .

Sophia here from Shopify. Welcome to the Shopify Community!

Our team is happy to help you regain access to your account so you can get back to working on your shop. Since we take your account security very seriously and this matter involves reviewing sensitive, account-specific information, we’ll need to move to live chat, email, or callback through the Shopify Help Center to assist you with the next steps. From there, we’ll be able to connect you with the Account Integrity team who can help you log into your admin once again.

Since getting in touch with support through the Shopify Help Center is the next step, I’ve locked this topic and marked this as the solution for the benefit of others viewing the topic.