Hi, I am unable to log in because I changed my phone number and I no longer have my recovery code, so I cannot get around the two factor authentication. My email is managesoserenity@gmail.com
Can I get assistance with this? Thank you.
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oh sorry for that issue can you please contact Shopify Support
With this type of issue, the best bet is to get in touch with the Support team directly to have them check it for you.
You could refer to this link and you’ll be presented with options to contact their Support via chat or email.
If you find this answer is helpful, please mark it as a solution.
All the best.
Hi, @crissydanielle .
Thank you for reaching out, and I’m sorry your having difficulties accessing your store.
Due to this being an issue with accessing your account, our team will need to authenticate you, which we cannot do via the community forum for the security of you and your store. You will need to contact our Support Team, and they will be able to help you further with this and access your store.
Please let me know if you have any further questions!